How do I reset my password?

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Cintra Support are unable to reset employee passwords. To do so, please contact your HR/Payroll department. 

Changing Your Password After Logging In:

To change your password in Cintra iQ, follow these steps:

  1. For Windows users: Press the Ctrl, Alt, and End keys together. For Mac users: Press Ctrl, Alt, fn, and End keys together.
  2. A menu will appear. Select "Change Password".
  3. You will be directed to the "Change a password" screen. Here, input your current Cintra iQ password.
  4. Enter your new desired password.
  5. Confirm the new password by entering it again.
  6. Finalize the process by clicking on the arrow to save your new password.

If You Forget Your Password

If you forget your password and need it reset:

  1. Your Cintra iQ System Administrator will be able to rest it for you, by navigating to System Administration ->Manage Users
  2. You will receive an email with a temporary password.
  3. When you log in with your temporary password you will be asked to change it.

iq password reset.png

password reset iQ.png

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