Common questions and setup

Getting started

• Tour of the Cintra iQ layout
• Managing and Organising Records in Cintra iQ
• What is Cintra iQ security?

Payroll Cycle

• Payroll cycle overview
• How do I edit a loan repayment for the current period?
• How do I create user document category?
• How do I input payroll information?
• How do I set up i-Connect outbound parameters within Cintra iQ?

Logging In

• How do I reset my password?
• How do I log into Cintra iQ?
• How do I log out?
• How do I set up the LoginTC Phone App?
• How do I set up the LoginTC Chrome Extension?
• How do I use Bomgar support?

User Management

• How do I set up a new user in Cintra iQ?

Troubleshooting

• How do I change an employee's current start date to a future one?
• Why can I not enter bank details in Cintra iQ?
• How do I unfreeze my Cintra iQ session?

VPN-Less

• Ports required for VPN Less access to Cintra IQ
• How do I import data into Cintra iQ?